Never Split the Difference: Negotiating as if Your Life Depended on It

By (author): Chris Voss. By (author): Tahl Raz. A former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists.